Operational Manual

The Housing Services Operational Policy Manual sets out Housing Services’ policies in relation to the provision of public housing.

The Policy Manual is available in chapters to assist with viewing. The chapters can be accessed below by downloading the pdf file.

If you require further information on the policies or a hard copy of the Policy Manual, please contact your nearest Territory Housing Office.

Policy

1. Foundations of the Policy Manual (pdf 181Kb)
2. General Eligibility for Access to Public Housing (pdf 114Kb)
3. Housing Entitlements (pdf 62Kb)
4. Waiting Lists for Public Housing (pdf 43Kb)
5. Priority Housing (pdf 65Kb)
6. Allocation of Housing and Commencement of Tenancy (pdf 95Kb)
7. Public Housing Rents (pdf 85Kb)
8. Rental Rebates (pdf 57Kb)
9. Tenancy Management (pdf 134Kb)
10. Public Housing Transfers (pdf 100Kb)
11. Breaches of Agreement (pdf 168Kb)
12. Management of Territory Housing Dwellings (pdf 99Kb)
13. Domestic and Family Violence (pdf 49Kb)
14. Bond Assistance (pdf 43Kb)
15. Disposal of Public Housing Dwellings (pdf 37Kb)
16. Complaints Handling and Administrative Appeals (pdf 83Kb)
17. Antisocial Behaviour (pdf 49Kb)
    Glossary (pdf 87Kb)
    Acronyms (pdf 82Kb)

Appendices

Included/Excluded Income (pdf 154Kb)
Expected Life Spans of Items in Public Housing (pdf 45Kb)